SAP Cloud ERP Helps Baker Gauges Modernize Business Processes with Collaborative Technical Support
SAP Cloud ERP
Adopted a cloud ERP environment to support evolving business operations.
SAP Enterprise Support
Worked with SAP experts to address technical and process-related challenges.
Process Reengineering
Adapted existing business processes to the SAP Cloud ERP framework.
Real-Time Insights
Enabled access to real-time insights and new cloud ERP capabilities.
About the Company
Company Overview
Baker Gauges India Pvt. Ltd. is a manufacturer of gauges and precision measuring instruments with a history dating back to 1962. The company serves customers across automotive, aerospace, pharmaceutical, agriculture, marine, and other industries.
Its product portfolio includes precision hand-held measuring instruments such as micrometers, calipers, and dial gauges, along with thread gauges and multigauging solutions supported by air-electronic systems and computer software. Based in Pune, Maharashtra, Baker Gauges has more than 1,000 employees.
Story Snapshot
Baker Gauges wanted to migrate its on-premises ERP application to the cloud to support its manufacturing operations with a modern ERP environment. Existing customizations within its IT landscape, however, created challenges when adapting processes to SAP Cloud ERP.
Working with SAP’s development team and technical support experts through SAP Enterprise Support, Baker Gauges addressed embedded customizations, knowledge gaps, and process-related obstacles. This helped the company reengineer business processes within the SAP Cloud ERP framework and adopt key product functionality more effectively.
Industry: Industrial Manufacturing
Use Case: SAP Cloud ERP Adoption & Business Process Reengineering
At a Glance
Baker Gauges sought to move its ERP environment to the cloud while addressing the customizations and process dependencies built into its existing landscape. Through SAP Enterprise Support, the company worked with SAP experts to analyze technical challenges, resolve issues, and adapt its processes to SAP Cloud ERP.
The engagement supported the adoption of SAP Cloud ERP capabilities while helping Baker Gauges address the technical and knowledge-related challenges associated with the transition.
| Solutions Implemented | Outcomes Achieved |
|---|---|
|
Adopted SAP Cloud ERP to support the transition from the existing on-premises ERP environment |
Cloud ERP Adoption: Enabled Baker Gauges to adopt key SAP Cloud ERP functionality |
|
Worked with SAP Enterprise Support to analyze embedded customizations and identify suitable approaches |
Customization Challenges Addressed: Helped resolve obstacles associated with existing embedded customizations |
|
Addressed knowledge gaps through collaboration with SAP development and technical support experts |
Improved Technical Support: Enabled faster query resolution and helped IT consultants address knowledge gaps |
|
Reengineered business processes within the SAP Cloud ERP framework |
Process Adaptation: Helped align existing business processes with the cloud ERP environment |
Modernizing ERP Operations with SAP Cloud ERP and Expert Technical Support
Baker Gauges India Pvt. Ltd. has built its manufacturing operations around precision measurement since 1962. Serving customers across industries such as automotive, aerospace, pharmaceutical, agriculture, and marine, the company manufactures a broad range of gauges and precision measuring instruments.
To support these operations, Baker Gauges wanted to migrate its on-premises ERP application to the cloud. The transition offered an opportunity to adopt SAP Cloud ERP and access capabilities such as real-time insights, embedded AI, and scalable performance across finance, supply chain, procurement, and other business areas.
The move also presented a technical challenge. Baker Gauges had embedded customizations within its existing ERP application, which made adapting its processes to the cloud ERP environment more complex. The company needed technical expertise to understand these customizations, determine suitable approaches, and address knowledge gaps during the transition.
Baker Gauges worked with SAP’s development team and technical support experts through SAP Enterprise Support. The collaboration focused on analyzing embedded customizations, resolving technical queries, addressing knowledge gaps, and helping the company’s IT consultants overcome obstacles encountered during the transition.
This support also helped Baker Gauges reengineer its business processes within the SAP Cloud ERP framework. Faster query resolution supported smoother business operations and helped the company adopt key SAP Cloud ERP functionality with greater ease.
With technical and domain support from SAP experts, Baker Gauges was able to address the complexities associated with its existing customizations while progressing with its cloud ERP adoption.
Problem
Baker Gauges wanted to migrate its on-premises ERP application to the cloud to support its manufacturing operations with a modern ERP environment. However, the existing IT landscape included embedded customizations that made adapting business processes to SAP Cloud ERP challenging.
These customizations created technical questions that required detailed analysis and suitable approaches within the cloud ERP framework. Baker Gauges also needed to address knowledge gaps so its IT consultants could understand and resolve the obstacles encountered while adopting the new environment.
The company therefore required technical support that could help it:
- Analyze embedded customizations within the existing ERP application
- Identify suitable approaches for adapting those customizations to SAP Cloud ERP
- Address knowledge gaps affecting the transition
- Resolve technical queries quickly to support smooth business operations
- Reengineer existing business processes within the SAP Cloud ERP framework
Addressing these areas was important for Baker Gauges to adopt key SAP Cloud ERP functionality and transition its processes effectively to the new environment.
Solution
Baker Gauges worked with SAP’s development team and technical support experts through SAP Enterprise Support to address the technical and process-related challenges associated with its move to SAP Cloud ERP.
SAP experts conducted an in-depth analysis of the embedded customizations within the company’s existing ERP application. This helped identify suitable approaches for adapting those customizations to the cloud ERP environment and resolving the obstacles they created during the transition.
The engagement also focused on closing knowledge gaps. SAP’s technical experts worked with Baker Gauges’ IT consultants to provide the domain and technical guidance needed to understand issues and determine appropriate ways to address them.
Faster query resolution helped Baker Gauges maintain smoother business operations while progressing with the transition. The collaborative support also enabled the company to reengineer its business processes within the SAP Cloud ERP framework and adopt key product functionality with greater ease.
Through its adoption of SAP Cloud ERP, Baker Gauges could access capabilities including real-time insights, embedded AI, and scalable performance across finance, supply chain, procurement, and other areas. SAP Enterprise Support provided the technical expertise needed to help the company address customization-related challenges and make effective use of these capabilities.